Client Success Manager
Job Summary
Role
You run a team that manages about 20 D2C brands (fashion and wellness) on Meta ads. You are every founder’s single point of contact, and you lead a Media Buyer, a Creative Strategist and an Editor. You’re judged on each brand’s revenue, ROAS and retention, not on how happy the client sounds. You report to the Co-founder & COO. You need 2–6 years of D2C or e-commerce experience running Meta ads.
Attitude filter
Ownership: When a brand drops, you look first at what you control.
Calm under pressure: When a founder panics, you respond with facts and a plan.
Hunger: You act without being chased and build what’s missing.
Humility and coachability: You credit the team and own the misses.
Fast learning: You pick up a new skill and use it the same week.
Bad fit if you
Find client calls, team follow-ups or weekly reports draining
Say yes to every founder request to keep the peace
Would rather do the work yourself than get it done through a team
Need reminders to send reports and updates
Would be upset by an occasional weekend client emergency
Role & Responsibilities
- Run the daily morning check-in and assign work with a goal, an owner and a deadline
- Handle all founder communication: updates, bad news and saying no
- Review briefs and creatives before anything goes live
- Make budget and scaling calls with the Media Buyer, and find out why ROAS dropped before asking for new creatives or more budget
- Track how many creatives are briefed, built and launched, and fix wherever work gets stuck
- Review each brand’s numbers weekly and agree the next week’s plan with its founder
- Score each team member with numbers every Saturday and post the weekly goals (OKRs)
- Get each newly signed brand live within 48 hours, with access, tracking and onboarding
What you get
- ✓ Pay: ₹60,000–1,00,000 a month fixed, plus a 10% client-retention incentive and a bonus per client testimonial
- ✓ Hours: 10 AM–6 PM, 6 days a week
- ✓ Location: Gurugram, Hybrid