Refund & Cancellation Policy.
1. General Policy: Exceptions & Limitations
Due to the immediate access to our proprietary intellectual property, the digital nature of our products, and the intensive manual labor involved in our consulting and agency services, we maintain a strict refund policy while offering fair exceptions.
Specifically, digital products and course accesses may be eligible for a refund within 24 hours of purchase, provided the content has not been substantially consumed. Services not yet rendered (e.g., unbooked consulting sessions) may be eligible for a partial refund or credit. By completing a purchase, you acknowledge that you have read, understood, and agreed to this policy.
2. Service-Specific Policies
2.1. High-Ticket Consulting & Coaching (e.g., $999 Sessions)
- No Refunds on Time: Consulting fees cover the reservation of our experts' time and the disclosure of our "Scientific Positioning" strategies. Once a session is booked or a strategy call is conducted, the fee is fully earned and non-refundable, even if you disagree with the advice provided.
- Rescheduling & No-Shows: You may reschedule a session with at least 48 hours' written notice. Failure to provide notice or failure to attend the session ("No-Show") will result in the forfeiture of the entire session fee. No refunds or credits will be issued.
2.2. Digital Products, Courses & Frameworks
- Immediate Consumption: Access to our courses, "How To" guides, SOPs, and PDF frameworks is deemed fully delivered the moment login credentials or download links are sent to you.
- No "Change of Mind": We do not offer refunds for "change of mind," "didn't like the content," or "too advanced/too basic." The purchase of digital information is irrevocable.
2.3. SaaS Tools & Subscriptions
- Cancellation: You may cancel your monthly or annual subscription at any time via your account dashboard or by emailing support@arlox.io.
- Effect of Cancellation: Cancellation stops future billing. You will retain access to the Tools until the end of your current billing cycle.
- No Prorated Refunds: We do not provide prorated refunds for unused time. If you cancel on day 2 of a 30-day cycle, you will not receive a refund for the remaining 28 days.
3. No Refunds for "Failed" Marketing or Ad Bans
Our Services are designed to optimize your marketing, but we do not control the market or third-party platforms. You are strictly prohibited from requesting a refund based on:
- Wasted Ad Spend: Loss of capital on Meta, Google, TikTok, or YouTube ads.
- Platform Actions: Suspension, restriction, or banning of your ad accounts, Business Managers, or profiles by third-party platforms.
- Lack of Results: Failure to achieve specific KPIs, revenue targets (e.g., "$500k/month"), or ROAS goals.
4. Dispute Resolution
In the event of a payment dispute, we encourage clients to contact us directly at info@arlox.io before initiating any formal dispute process. We are committed to resolving all legitimate concerns promptly.
5. Force Majeure
Arlox.io shall not be liable for any refund or failure to perform due to causes beyond our reasonable control, including but not limited to acts of God, internet service provider failures, denial-of-service attacks, or changes in the policies of third-party platforms (e.g., a sudden Meta algorithm update).